Terms of Service

The Signal Healthcare supplies and rents clinical-grade medical equipment to hospitals, clinics, and individuals across Zimbabwe, from our store at The Avenues Mall, 55 Fife Avenue, Harare.

• Orders can be placed through our website, our WhatsApp/Messenger/Instagram assistant, or by speaking with a staff member directly.
• An order is only confirmed once we've acknowledged it and, where payment is required upfront, once payment has been received. A cart or chat message alone isn't a confirmed order.
• Prices and stock levels are as accurate as we can make them at the time, but equipment can sell out or prices can change between browsing and checkout — we'll always confirm the final price and availability with you before taking payment.

Most equipment can be bought outright or rented on a monthly basis:

• Purchases come with the manufacturer's or our own warranty, as stated on the product at the time of sale.
• Rentals are agreed for a fixed period at the time your order is confirmed. You're responsible for the equipment for the duration of the rental and for returning it in the condition it was supplied, normal wear and tear excepted. Rentals can usually be extended if you tell us before the rental period ends — just message us to arrange it.
• Equipment that is lost, or damaged beyond normal wear and tear while on rent, may be charged for at replacement or repair cost.

We accept EcoCash, InnBucks, and Omari through our payment partner, Pesepay, as well as other methods our staff may offer in person. Online payments are confirmed automatically; if a payment fails, we'll let you know so you can try again or choose a different method. We do not see or store your mobile money PIN or full payment credentials.

We offer local delivery in and around Harare, and can arrange delivery further afield on request. Delivery timing depends on the item, your location, and stock — we'll confirm an estimated delivery window with you when your order is placed. Risk in purchased equipment passes to you once it's delivered; for rentals, you're responsible for the equipment from delivery until it's collected or returned.

• You can cancel an order before it's dispatched by messaging us — if you've already paid, we'll refund you in full.
• If equipment arrives faulty or not as described, contact us as soon as possible and we'll repair, replace, or refund it.
• Because this is clinical equipment, we don't accept change-of-mind returns on items that have been used, unsealed, or are single-use/hygiene-sensitive by nature.

We supply and rent equipment — we don't provide medical advice, and we're not a substitute for training on how to use clinical equipment safely. It's your (or your facility's) responsibility to ensure equipment is used by appropriately trained people, for its intended purpose, and in line with any instructions supplied with it.

Our WhatsApp, Messenger, and Instagram assistant can help you browse products, build an order, and pay — but any order it takes on our behalf is still subject to these terms. You can ask to speak to a staff member at any point in a chat.

To the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. We're not liable for indirect or consequential losses, such as loss of income or business interruption, arising from equipment we've supplied or rented.

We may update these terms from time to time — for example, as we add new products, channels, or payment methods. We'll update the "last updated" date above when we do. Continued use of our services after a change means you accept the updated terms.

These terms are governed by the laws of Zimbabwe.

If you have questions about these terms, reach us at:

• Email: hello@signalhealthcare.co.zw
• Phone: +263 77 000 0000
• Address: The Avenues Mall, 55 Fife Avenue, Harare, Zimbabwe