Privacy Policy

We collect information in a few different ways, depending on how you interact with us:

• Chat conversations. If you message us on WhatsApp, Messenger, or Instagram, we receive your phone number or platform-assigned user ID, your display name or profile name (where the platform provides one), and the content of your messages — including product questions, cart selections, and delivery addresses you share with us.
• Order and delivery details. When you place an order — by chat or through our staff — we store the items ordered, delivery address, order status, and (for rentals) the rental period.
• Payment information. Online payments are processed by our payment partner, Pesepay. We receive confirmation that a payment succeeded or failed, along with the payment method and reference number — we do not collect or store your card, mobile money PIN, or full payment credentials ourselves.
• Support requests. If you ask to be notified when an out-of-stock item is back, or ask to speak with a team member, we keep a record of that request so we can follow up.

We use the information above to:

• Process and fulfil orders and rentals, including arranging delivery.
• Respond to questions and provide customer support, whether by our automated assistant or our staff.
• Confirm and reconcile payments with our payment processor.
• Notify you when a product you asked about is back in stock.
• Keep a record of past orders so repeat customers don't need to re-share their delivery details every time.

We do not sell your information to third parties, and we do not use it for advertising.

We only share information where it's necessary to provide our service:

• Meta Platforms (WhatsApp, Messenger, Instagram) — to deliver and receive messages, subject to Meta's own privacy policy for those services.
• Pesepay — to process online payments, subject to Pesepay's own privacy policy.
• Our own team — staff members who need order and delivery details to fulfil your order or answer your questions.

We keep order, chat, and customer records for as long as needed to provide our service and meet our own record-keeping and tax obligations. If you ask us to delete your information and we have no legal or business reason to keep it, we will do so.

Under Zimbabwe's Cyber and Data Protection Act and similar data protection principles, you have the right to:

• Ask what information we hold about you.
• Ask us to correct information that's inaccurate or out of date.
• Ask us to delete your information, subject to any legal or legitimate business reason we may have to keep it.
• Withdraw consent to being contacted — you can stop a chat conversation at any time on any platform.

To exercise any of these, contact us using the details below.

We take reasonable technical and organisational measures to protect your information, including encrypted connections and access controls on our systems. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to protect your information appropriately.

Our services are intended for adults purchasing or renting medical equipment. We do not knowingly collect information from children.

We may update this policy from time to time — for example, as we add new features or channels. We'll update the "last updated" date above when we do. Continued use of our services after a change means you accept the updated policy.

If you have questions about this policy or how we handle your information, reach us at:

• Email: hello@signalhealthcare.co.zw
• Phone: +263 77 000 0000
• Address: The Avenues Mall, 55 Fife Avenue, Harare, Zimbabwe